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Attention all Woodensure website and profile users: Please be aware that we, Woodensure, exclusively sell our products through our official website and channels under the woodensure domain. We have provided all our channels and domain names on our website. Any other website or channel claiming to sell our products under our brand name or using our photos is unauthorized. Woodensure will not be liable for any purchases made outside of our official channels. Please ensure to verify the authenticity of the website and check all details before providing any personal or payment information when placing an order. Thank you for your attention and continued support. SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at customer.woodensure@gmail.com or mailing us.
All Items at our store are made to order, we usually initiate the order as soon as the payment is confirmed. However, we do understand that you may want to cancel / change the order. We allow cancellations up to 24 hrs after the order is placed which are payment gateway charges. The product change can be availed within 48 hrs.
Once manufacturing has begun, we are required to charge a cancellation fee equal to 20% of the total order. Due to the overhead of logistics, if your order is cancelled after it has been finished or shipped the fee would be up-to 50%, though based on the situation we assure that we will do our best to make the cancellation process smooth for you.
We at woodensure.com try to remain the most customer friendly furniture website on the internet and will make every attempt to assist you in the cancellation of your order.
To start a cancellation, you can contact us at customer.woodensure@gmail.com. If your cancellation is accepted, we’ll send you a confirmation and initiate a payment refund.
You can always contact us for any return question at customer.woodensure@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We kindly request you to record an unboxing video while unboxing to entertain/initiate return policy.
Goods received are different from the product description on the website or damaged. The customer can call us on +91-9358676060 to register their return request. Our customer representative will ask the customer to send a photograph of the goods on +919358676060 or customer.woodensure@gmail.com to register their complaint.
Our team will provide the customer with all the necessary help required with the return process. All refunds will be initiated to the same bank account through which payment for the order was made. In case of alternate payment options (COD, Credit/Debit Card, etc.), bank account details provided by customers will be used to refund money back. Bank account holder name should be the same as the registered name of the customer/firm on the website.
EXCEPTIONS / NON - REFUNDABLE ITEMS
Certain types of items cannot be returned, such as bespoke, made-to-order & custom products (such as special orders or personalized items). We also do not accept returns due to change of mind, unauthorized installations.
You are also requested to check the size of your doors and entryway to ensure that the product can be carried to your preferred place of installation. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES / REPLACEMENTS
We accept replacement of the same product in case there is any transit damage or defects with the product. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the replacement of the same product will be issued automatically from our end.
RETURN AN ITEM:
To return an item ordered:
Using App / Website:
Customers can place return requests in the order section of the app or website in the order history. This is the most preferred option and the user needs to carefully select the reasons for return.
Using Call:
Customers can call our helpline number +919358676060 (Whatsapp also accepted) and register a request for return.
Using Email:
Customers can email us your return request on:customer.woodensure@gmail.com.
Once a return request is received by woodensure; a customer service representative will share the return process over a call within 24-48 hours. They will also explain how to generate a return mailing label and prepare the return documentation, if required.
Customer will have to pay reverse shipment charges as per the slabs below :
Rs.70 fixed for up to 1 kg.
Rs. 30 per kg for each additional kg.
Alternatively, the Customer can send the goods from any other reliable courier that will deliver to the Woodensure office at the customer (sender)'s expense.
RETURN PICK-UP
Our customer service representative will send the customer an e-mail or will inform them on phone explaining the complete return process, and the estimated date on which the return items will be picked up.
ABOUT RETURN DOCUMENTATION
The courier representative will require the following return documentation, which includes:
Return Label
Declaration Form
Invoice for the items bought
ORDER CANCELLATION
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our accounts and fraud avoidance department.
We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after the payment has been charged for, the said amount will be reversed back in your bank account / credit card / debit card etc.
In the event that a non-delivery occurs on account of a mistake by the customer, i.e., wrong name or shipping address, any extra costs towards re-delivery shall be claimed from the customer by woodensure.
Any orders placed for delivery to non-serviceable areas for our Logistics partners will attract additional charges over and above those appearing in normal shipping and will be charged extra.
Delivery will be attempted on the best effort basis.
Customers can cancel the Order, if it has not been shipped by woodensure already.
REFUND POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
In case, part(s) of shipment are returned: Cost of the item and tax levied on the returned item will be refunded.
Under all cases, reverse shipments costs are borne by the customer. Woodensure reserves the right to waive shipping in case of defectives or wrong items based on its discretion.
Woodensure may also waive the return courier charges based on its schemes from time to time. Items shipped in drop-shipment are not returnable / replaceable unless defective pieces;
Returns for drop-shipment are accepted only at the sole discretion of woodensure. If returns are approved, the reverse logistics charges are to be borne by the Dropshipper
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at woodensure.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.woodensure@gmail.com and send your item to: B-171, Road No.12 , Madri Industrial Area, Udaipur (Raj.), 313001
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: Woodensure - B-171, Road No.12 , Madri Industrial Area, Udaipur (Raj.), 313001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
DISCLAIMER :
Any decision on returns of the product(s) sold by www.woodensure.com is at the sole discretion of woodensure and the decision of woodensure shall be final and binding.
Woodensure reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature. The terms of returns are governed by woodensure.
Due to Import and Export regulations and restrictions, woodensure is unable to extend its Returns Policy for any items delivered outside of India.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment.
Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 – COOKIES
We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.
At WoodenSure, we prioritize the protection and confidentiality of your personal data. We are fully committed to adhering to all relevant laws and regulations,Our Privacy Policy outlines our unwavering dedication to securely collecting, processing, storing, and disclosing personal data.
Collection of Personal Data:
WoodenSure may collect personal information from users who interact with our website, products, or services, as well as those who communicate with us through different channels. This data could include names, contact details, email addresses, and other relevant information essential for providing our services.
Use of Personal Data:
Here are the various ways we can make use of the personal data we collect:
1. Perfecting our products and services - We use the data we gather to enhance and upgrade our immolations, assuring that they effectively meet your requirements and prospects.
2. Communication and Support - Your particular data helps us engage with you, address any inquiries, requests, or feedback you may have. Our end is to give you with the stylish possible backing and support.
3. Individualized Experiences - We value your preferences. By assaying your data, we can customize your shopping experience and design the content to align with your interests and preferences. This ensures that your relations with our platform are more pleasurable and applicable to you.
4. Monitoring and Optimization - We analyze trends and cover user relations to gain perceptivity into how our website and services are utilized. This enables us to upgrade and improve the functionality of our platform, ensuring a flawless experience for all customers.
5. Compliance with Legal Conditions - We stick to legal scores and apply our terms and conditions. Your particular data may be used to fulfill these scores and ensure that our platform operates within the boundaries of the law.
Please rest assured that we take your privacy seriously and handle your personal data with the utmost care and security.
Storage and Security:
Ensuring the protection of personal data is our main focus, achieved through the use of strong security measures. Only authorized personnel have access to this data, and we consistently review and improve our security protocols to align with industry standards and best practices.
Disclosure of Personal Data:
We handle your personal data securely and we do not share it with trusted third-party service providers, partners, or affiliates to ensure high-quality services and smooth business operations. Be assured that these disclosures comply with all relevant laws and regulations, and we take every precaution to protect the confidentiality and integrity of your personal information.
Rights of Individuals:
Customers have the ability to access, rectify, or erase their personal data that we hold, and may also have the option to limit or oppose specific data processing operations as permitted by law. To assert these privileges, individuals can reach out to us via the contact details provided.
Updates to Privacy Policy:
Users are advised to regularly check for updates or modifications to this Privacy Policy as WoodenSure may make changes to ensure it aligns with our business practices, legal obligations, and industry standards.
Contact Us:
If you have any inquiries, worries, or demands about this Privacy Policy or how we handle personal data, don't hesitate to contact us at customer.woodensure@gmail.com OR +91-9358676060.
By using our website, products, or services, users agree to the gathering, processing, storage, and sharing of their personal data as outlined in this Privacy Policy and in compliance with relevant laws and regulations.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customer.woodensure@gmail.com or by mail B-171, Road No.12 , Madri Industrial Area, Udaipur (Raj.), 313001
