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At Woodensure Pvt. Ltd., we are dedicated to crafting premium, made-to-order furniture products tailored to your preferences. Due to the handcrafted and customised nature of our offerings, our policies are designed to maintain a transparent and fair system that balances customer satisfaction with our production standards and business integrity. Please read our policy carefully before placing an order to ensure clarity and understanding. Woodensure offers a limited window for order cancellation depending on the order status: Within 24 Hours of Order Placement: You may cancel your order within 24 hours of placing it. In this case, a full refund will be provided after deducting payment gateway transaction fees (typically 2-3% of the total order amount). After 24 Hours But Before Production Starts: Cancellations requested after 24 hours and before production begins will incur a 30% cancellation fee, applicable on the total order value. This is due to administrative costs, resource blocking, and design efforts already initiated. Once Production Has Started: If the order is cancelled after production begins, up to 60% of the order value may be charged as a cancellation fee depending on how much of the process has been completed (cutting, shaping, customization, finishing, etc.). After Dispatch or Shipment: Orders cannot be cancelled once they have been dispatched. Customers refusing delivery or not being available to receive the item will not be eligible for a refund. Modifications to the order (such as size changes, design alterations, wood finishes, etc.) can be made within 48 hours of order placement, subject to feasibility. After 48 hours, modifications may be approved only if materials have not yet been sourced or consumed. Additional charges may apply. To initiate a cancellation or modification request, contact us at: Email: [email protected] WhatsApp: +91-9358676060 All cancellation/modification requests must be made in writing with the order number clearly mentioned. To process any return, exchange, or damage-related claim, customers must record an unboxing video in a single, continuous shot from opening the package to inspecting the product. This is required to: Prove the condition of the item upon arrival. Verify transit damages or manufacturing defects. Validate customer claims in the event of disputes. Without the unboxing video, no claim for damage, defect, or missing parts will be entertained. All damages, defects, or incorrect product deliveries must be reported within 48 hours of delivery. Customers must provide clear images and a video showing the defect, along with a description of the issue. Original packaging must be retained for inspection and reverse logistics. Repackaging costs due to missing packaging will be charged to the customer. The following are non-returnable: Customised or made-to-order furniture. Furniture purchased during a sale, clearance, or with discount codes. Items purchased using gift cards. Items that have been assembled, used, or damaged by the customer. Any order for which the unboxing video is not provided. Returns will be accepted only in the following situations: The product is received in a damaged condition (with valid unboxing proof). The product received does not match the specifications or customization confirmed in writing. Eligible returns must meet the following conditions: Initiated within 30 days of delivery. Product must be unused, undamaged, and in original condition. Must include original invoice, packaging, and any accessories. Returns not meeting the above conditions will be rejected. Reverse pickup and shipping charges are borne by the customer: ₹70 for up to 1 kg. ₹30 per additional kg. Alternatively, customers may use their own logistics to return items at their own expense. Once a returned item is received and inspected, the refund will be processed within 7 to 14 business days. Refunds will be made to the original payment method or via NEFT in case of bank transfers. Shipping, packaging, payment gateway, and COD charges are non-refundable. Replacements are offered only when: The item is defective, damaged in transit, or incorrect. An unboxing video and photo evidence is provided. The original product is returned. In exceptional cases, a replacement may be shipped before pickup of the original item if: The original packaging was severely damaged in transit. The customer requests pre-shipping and pays a fully refundable security deposit of 50% of the product value. This amount will be refunded once the original item is returned in acceptable condition. If a refund is approved (instead of a replacement), up to 30% of the product value will be refunded. In case of epoxy table refunds are not applicable. COD, courier, and processing charges are not included in the refund. Refunds are not applicable for customised items under any condition unless approved by management. If issues are reported, the following resolutions will be provided: Minor issues: Repairs or touch-ups will be arranged. Major irreparable damage: A new product will be manufactured and shipped upon verification. Due to their personalised nature, custom items cannot be reused, resold, or repurposed. We reserve the right to cancel any order in the following scenarios: Material or stock unavailability. Errors in product details or pricing. Suspected fraudulent activity. If Woodensure cancels an order after payment has been received, a full refund will be initiated within 7 business days. If an order marked as a gift is returned, the recipient will receive a gift credit voucher. If the gift was shipped to the original purchaser, any refund will be credited back to the buyer’s original payment method. All approved returns require: A return label (provided by Woodensure, if applicable). A filled declaration form. The original invoice copy. Items must be shipped or handed over to our logistics partner at:
Woodensure Pvt. Ltd., B-171, Road No.12, Madri Industrial Area, Udaipur, Rajasthan - 313001 Due to regulatory, logistical, and customs limitations, international returns or replacements are not accepted. We recommend reviewing all specifications and confirming details before placing an international order. All policies are subject to change without prior notice. Woodensure retains the right to make final decisions on any returns, cancellations, or refund claims. By placing an order, customers agree to abide by this policy in full. For all queries related to returns, refunds, or order issues: Email: [email protected] WhatsApp & Call: +91-9358676060 Hours of Operation: Monday to Saturday, 10:00 AM to 6:00 PM IST Thank you for trusting Woodensure Pvt. Ltd. with your furniture needs.Woodensure Pvt. Ltd. - Order Cancellation, Return, and Refund Policy
1. Order Cancellation & Modification Policy
1.1 Cancellation by Customer
1.2 Modification by Customer
2. Product Inspection, Damages, and Unboxing Requirements
2.1 Mandatory Unboxing Video Requirement
2.2 Damage or Manufacturing Defect Reporting
3. Return & Refund Policy
3.1 Non-Returnable Items
3.2 Conditions for Eligible Returns
3.3 Return Charges
3.4 Refund Processing
4. Replacements & Exchanges
4.1 Replacement Conditions
4.2 Advance Replacement Request (Before Pickup)
5. Refund Policy Based on Product Type
5.1 Non-Customised Products
5.2 Customised or Made-to-Order Products
6. Cancellation by Woodensure Pvt. Ltd.
7. Gift Orders & Credit Notes
8. Return Pickup & Documentation
9. International Orders
10. General Disclaimer
11. Contact Us
