Return Policy

Woodensure Pvt. Ltd.—Order Cancellation, Return & Refund Policy

At Woodensure Pvt. Ltd., we take pride in crafting premium, handmade, and customized furniture designed to meet your aesthetic and functional preferences. Each piece is built with care, and our policies are intended to maintain transparency, fairness, and customer satisfaction while preserving our high production standards.

Please read this policy carefully before placing your order.

1. Order Cancellation & Modification Policy

1.1 Cancellation by Customer

You can cancel or modify your order within a limited timeframe depending on the production stage:

• Within 24 Hours of Order Placement: A full refund will be processed after deducting payment gateway transaction fees (typically 2–3%).
• After 24 Hours but Before Production Starts: A 30% cancellation fee applies due to administrative and design initiation costs.
• Once Production Has Started: Up to 60% of the order value may be charged, depending on the level of completion (cutting, shaping, customization, finishing, etc.).
• After Dispatch or Shipment: Orders cannot be cancelled once dispatched. If delivery is refused for reasons unrelated to visible shipping damage, the order will not be eligible for a refund.

1.2 Modification by Customer

Order modifications (e.g., size, finish, or design) can be requested within 48 hours of placement, subject to feasibility.
After this period, modifications may be allowed only if materials are not yet sourced or consumed, and additional charges may apply.

To request a cancellation or modification:

Email: [email protected]

WhatsApp: +91-9358676060

All requests must include the order number and be made in writing.

2. Product Inspection, Damages & Unboxing Requirements

2.1 Mandatory Unboxing Video

To ensure fair processing of any damage or defect claims, please record an unboxing video in a single, continuous shot from opening the package to full inspection.

This helps:

• Verify the product’s condition upon arrival.
• Identify transit or manufacturing damages.
• Support resolution claims transparently.

Without this video, damage-related claims cannot be processed.

2.2 Damage or Defect Reporting

• Report any damage or defect within 48 hours of delivery.
• Provide clear images and video proof with a brief description.
• Keep the original packaging intact for return pickup.

3. Return & Refund Policy

3.1 Non-Returnable Items

• Customised or made-to-order products.
• Sale or discounted items.
• Gift card purchases.
• Assembled, used, or customer-damaged items.
• Orders without valid unboxing video proof.

3.2 Conditions for Eligible Returns

Returns will be accepted only when:

• The item is damaged in transit (with proof).
• The received product differs from the confirmed customization.

Eligibility:

• Initiate return within 30 days of delivery.
• Product must be unused and in original condition.
• Include the invoice, packaging, and accessories.

3.3 Return Shipping

Reverse logistics costs are borne by the customer. Charges will be shared transparently during the return process. Customers may also arrange their own courier service.

3.4 Refund Process

• Refunds are processed within 7–14 business days after inspection.
• They will be credited to the original payment method.
• Shipping, packaging, payment gateway, and COD fees are nonrefundable.

4. Replacements & Exchanges

Replacements are issued for verified cases of damage, defect, or incorrect item received.

A valid unboxing video and image proof must be provided.

In rare cases, an advance replacement may be shipped before pickup if:

• The original packaging was damaged in transit.
• The customer provides a refundable security deposit (50% of product value).

5. Refund Policy Based on Product Type

• Non-Customized Products: Eligible for refund or replacement as per inspection.
• Customized/Epoxy Resin Tables: Due to their handcrafted nature, refunds are not applicable. If an issue arises, Woodensure will arrange repair, touch-up, or remanufacturing depending on severity.

6. Cancellation by Woodensure

Woodensure reserves the right to cancel an order due to:

• Material or stock unavailability.
• Errors in product pricing or description.
• Suspected fraudulent activity.

In such cases, a full refund will be initiated within 7 business days.

7. Gift Orders & Credit Notes

If a gifted item is returned, the recipient will receive a gift credit voucher.
Refunds (if applicable) are processed to the original buyer’s payment method.

8. Return Pickup & Documentation

All approved returns require:

• Return label (if provided).
• Completed declaration form.
• Original invoice copy.

Return Address:

Woodensure Pvt. Ltd.

B-171, Road No. 12, Madri Industrial Area, Udaipur, Rajasthan – 313001, India

9. International Orders

Due to customs and logistical limitations, international orders are non-returnable and non-replaceable.

Customers are advised to confirm all specifications before purchase.

10. Quality Assurance & Disclaimer

Every Woodensure product undergoes multiple quality checks before dispatch to ensure excellence.

We are committed to fair practices and reserve the right to make final decisions in dispute cases.

Policies may be updated periodically; customers are encouraged to review this page regularly.

11. Contact Us

For assistance with returns, refunds, or policy queries

• Email: [email protected]
• WhatsApp & Call: +91-9358676060
• Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Thank you for choosing Woodensure Pvt. Ltd. — where craftsmanship meets trust.