At Woodensure, we specialize in solid wood, handcrafted, customized, epoxy resin, live-edge, and made-to-order furniture. Due to the nature of handcrafted manufacturing and natural materials, product availability, production time, appearance, and delivery timelines may vary from product to product.
We request customers to carefully read this policy before placing an order.
Not every product displayed on the Woodensure website is maintained as a finished, ready-to-dispatch product in physical stock.
This is particularly applicable to:
For many such products, only the required raw materials, wooden slabs, components, or other materials may be available in stock.
Once an order is confirmed, our production team may begin manufacturing, cutting, shaping, crafting, epoxy work, polishing, finishing, assembly, or other processes according to the selected product, design, specifications, and customization requirements.
Therefore, the display of a product on our website does not necessarily mean that the exact finished product shown is physically available in ready stock.
Customers are welcome and encouraged to contact Woodensure before placing an order if they wish to confirm the availability of a particular product.
Customers may contact us to check:
Our team will review the requirement and provide the most accurate information available at that time.
For customized, handcrafted, dining table, epoxy, and live-edge products, we strongly recommend confirming availability and estimated timelines with our team before placing the order.
Many Woodensure products are manufactured or finished after an order is received.
For such products, the manufacturing process may involve multiple stages, including:
The time required for these processes can vary depending on the product and its specifications.
Woodensure provides estimated production, dispatch, and delivery timelines based on the product type, specifications, customization requirements, production capacity, availability of materials, and logistics conditions applicable at the time of the order.
While Woodensure makes every reasonable effort to manufacture, dispatch, and deliver orders within the timeline communicated to the customer, the mentioned timeline should be understood as an estimated timeline and not as an unconditional or absolute guarantee of delivery on or before a particular date, unless a specific delivery commitment has been expressly confirmed by Woodensure in writing.
In certain cases, additional time may be required due to the availability, shortage, sourcing, or procurement of suitable raw materials, wooden slabs, components, hardware, or other materials required for manufacturing.
This may particularly apply to solid wood, live-edge, epoxy resin, customized, handcrafted, and made-to-order products, where the required material may need to be sourced or selected specifically according to the product's dimensions, design, quality, finish, or customization requirements.
Woodensure will make reasonable efforts to:
Procure the required materials as soon as reasonably possible;
Production or delivery timelines may also be affected by factors including, but not limited to:
In such circumstances, the originally estimated timeline may be extended. Woodensure will make reasonable efforts to resolve the issue and complete the order at the earliest reasonably possible time.
Accordingly, any production, dispatch, or delivery timeline displayed on the website or communicated by our team should be treated as an estimated timeline and not as a guaranteed delivery date, unless Woodensure has expressly provided a written commitment to a specific date.
For customized or made-to-order products, the estimated timeline may also be revised after order confirmation based on the actual availability of materials and production requirements.
Due to the nature of Woodensure's products, certain orders may require specific natural wood slabs, raw materials, hardware, components, epoxy materials, or other production inputs.
Although Woodensure generally assesses material availability before accepting an order, availability can change due to stock shortages, procurement limitations, quality requirements, supplier availability, or the unsuitability of a particular material during the production process.
In such situations, additional time may be required to source suitable materials or complete the product according to the required specifications.
Woodensure will make reasonable efforts to minimize such delays and complete the order as soon as reasonably possible. Where a material or production-related issue is expected to materially affect the estimated timeline, Woodensure may provide the customer with an updated estimated dispatch or delivery timeline.
An extension of the estimated timeline due to such circumstances will not, by itself, constitute a failure to deliver the order, provided that Woodensure continues to make reasonable efforts to fulfil the order.
Woodensure currently offers free shipping across India for orders placed through our website.
However, deliveries to certain ODA (Out of Delivery Area) locations may attract additional charges.
International shipping may not be available through the standard website ordering process.
Orders placed for remote or non-serviceable pin codes may require additional delivery time or alternative shipping arrangements. In such cases, our team will contact the customer with updated delivery information.
ODA locations are areas that fall outside the standard delivery service zones of our logistics partners. These may include remote, semi-urban, difficult-to-access, or less frequently serviced locations.
If the delivery address falls under an ODA location, our logistics partner may levy an additional delivery charge.
Any applicable ODA or additional delivery charge will be communicated to the customer before dispatch wherever reasonably possible.
Additional charges may also apply in certain situations, including:
Woodensure products are made using natural wood, and every piece of natural wood is unique.
The final product may naturally differ from the images displayed on the website, advertisements, social media, catalogues, or other promotional material.
Natural variations may include:
Such variations are inherent characteristics of natural wood and should not automatically be considered defects.
Colours and visual effects shown in photographs may vary from the final product due to:
Therefore, Woodensure does not guarantee an exact colour, shade, grain pattern, epoxy effect, or visual appearance identical to a reference image unless specifically agreed and confirmed in writing.
Images should primarily be considered as design and product references.
Some images used by Woodensure on its website, advertisements, social media, catalogues, or other promotional channels may be:
Such images may be used to communicate a product concept, design, style, configuration, colour combination, or overall appearance.
An AI-generated or concept image does not represent a guarantee of the exact physical product that will be manufactured.
The final product may differ in colour, wood grain, texture, proportions, finish, epoxy pattern, accessories, or other visual characteristics.
Customers should not rely solely on AI-generated or concept images when evaluating the exact appearance of a product.
For a better understanding of the actual product, customers should refer to the actual product photographs available on the relevant product page, where available, or contact Woodensure Customer Support before placing an order.
Customers are responsible for carefully reviewing the available product information before placing an order.
Customers should consider and verify, where applicable:
If a customer has any doubt regarding the product, availability, dimensions, customization, appearance, material, production process, or delivery timeline, the customer should contact Woodensure before placing the order.
By placing an order, the customer confirms that they have reviewed the available product information and understand the nature of natural, handcrafted, customized, and made-to-order products.
If a customer requires a particular:
the customer must discuss the requirement with Woodensure before placing the order.
A specific requirement will only be considered confirmed when it has been expressly accepted and confirmed by Woodensure in writing.
Availability of a particular wood slab, material, colour, finish, or design should not be assumed merely because it appears in a reference image.
All Woodensure products are packed using protective, multi-layer packaging designed to minimize the risk of transit damage.
Our packaging process may include:
Every order undergoes a final quality check before shipment to ensure that the product meets our applicable quality standards.
Our logistics partners typically deliver shipments between:
9:00 AM – 7:00 PM, Monday to Saturday
Deliveries are generally not made on Sundays or public holidays, although actual delivery schedules are determined by the logistics partner and may vary by location.
Delivery timelines may occasionally be affected by circumstances beyond our control, including:
In such circumstances, additional time may be required.
Once an order has been dispatched, shipment tracking details may be provided to the customer through email, WhatsApp, SMS, or other available communication channels.
Customers can use the provided tracking information to monitor the shipment status and estimated delivery progress.
Customers are requested to carefully inspect the package at the time of delivery.
Where reasonably possible, customers should ensure that:
If the package has visible and significant external damage, customers are advised to refuse delivery where possible and contact Woodensure Customer Support immediately.
If an order has already been shipped and is in transit, cancellation requests may not be accepted.
If cancellation is exceptionally approved after dispatch:
Any eligible refund will be processed in accordance with the applicable Cancellation & Refund Policy.
For customized, made-to-order, handcrafted, or production-started products, additional cancellation restrictions may apply under the applicable Cancellation & Refund Policy.
Customers may request changes to their shipping address or order details before dispatch from our warehouse.
Once production has started, certain product or customization changes may no longer be possible.
Once an order has been shipped, address changes or order modifications may not be possible.
Customers should contact our support team as soon as possible with their order ID if they need to request any changes.
The terms “available,” “in stock,” or similar product-status indicators should not automatically be interpreted as “ready to dispatch immediately.”
For certain products, particularly solid wood, live-edge, epoxy resin, customized, handcrafted, and made-to-order products, availability may indicate that the required materials, production capacity, or components are available or can be arranged for manufacturing.
The product may still require manufacturing, customization, finishing, quality inspection, packaging, and other production processes before it can be dispatched.
Accordingly, product availability should not be interpreted as a guarantee of immediate dispatch or delivery within a specific period.
The applicable production, dispatch, and delivery timelines will be communicated or displayed based on the product and order requirements and should be understood as estimated timelines, subject to the terms of this Shipping Policy.
For the following products, customers are particularly encouraged to contact Woodensure before placing an order:
Our team can help confirm the current availability, feasibility, product details, and estimated production timeline before the customer proceeds with the purchase.
For product availability, actual product photographs, customization, production timelines, shipping, delivery, tracking, or any other product-related clarification, please contact our customer support team.
Email: [email protected]
Phone / WhatsApp: +91 94296 94140
Customer Support Hours:
Monday – Saturday (10:00 AM – 6:00 PM IST)
Woodensure specializes in natural, handcrafted, customized, and made-to-order furniture. Reasonable variations in wood grain, colour, texture, epoxy appearance, and other natural or handcrafted characteristics are inherent to the manufacturing process.
Customers are encouraged to clarify all important requirements and product-related questions with Woodensure before placing an order.
By placing an order, the customer acknowledges and agrees to the applicable terms of this policy along with Woodensure's Terms & Conditions, Cancellation & Refund Policy, and other applicable policies.
Delivery timelines vary depending on the product, customization, production requirements, material availability, and delivery location. The timeline displayed on the website or communicated by Woodensure is generally an estimated timeline. Most ready or standard products may be processed within the stated timeline, while customized, handcrafted, solid wood, live-edge, and epoxy products may require additional time. In certain situations, including raw-material shortage or unavailability, sourcing requirements, production constraints, quality requirements, weather conditions, or logistics-related circumstances, additional time may be required. Woodensure makes reasonable efforts to minimize any delay and deliver the product as soon as reasonably possible.
Yes, Woodensure provides free shipping on all orders within India through trusted courier partners. However, additional charges may apply for deliveries to certain remote or Out of Delivery Area (ODA) locations.
You can request an address change before dispatch; once shipped, modifications are not possible.
You’ll receive tracking details via email and WhatsApp once your order has been dispatched.
Please refuse the delivery and contact our support team immediately with photos so we can arrange a replacement or resolution.