At Woodensure, we are committed to delivering your handcrafted furniture and décor items safely and efficiently. Each product is carefully inspected, packed, and shipped using reliable logistics partners to ensure it reaches you in perfect condition.
Our goal is to provide a transparent, secure, and smooth delivery experience for every order placed on our website.
Woodensure currently offers free shipping across India. However, deliveries to certain ODA (Out of Delivery Area) locations may attract additional charges.
At this time, international shipping is not available through our website.
Orders placed for remote or non-serviceable pin codes may require additional delivery time or alternative shipping arrangements. In such cases, our team will contact you with updated delivery details.
All Woodensure products are packed using multi-layer protective packaging to minimize the risk of transit damage.
Our packaging process includes:
Every order undergoes a final quality check before shipment to ensure the product meets our standards.
We offer free shipping within India on all orders placed through our website.
However, certain charges may apply in specific situations, including:
ODA locations are areas that fall outside the standard delivery service zones of our logistics partners. These are typically remote, semi-urban, or less accessible regions where delivery requires additional handling or special arrangements.
If your delivery address falls under an ODA location, our courier partner may levy an additional delivery charge. This charge is determined based on the location and will be communicated to you before dispatch.
Any applicable charges will be communicated clearly before processing the request.
Delivery timelines may vary depending on the product type, customization requirements, and delivery location.
Estimated dispatch or delivery timelines are mentioned under “Shipping Information” on each product page.
For customized or made-to-order furniture, production time may vary. Updated timelines will be shared with you through email, phone, WhatsApp, or SMS once the order is confirmed.
For ODA locations, delivery timelines may be slightly longer than standard shipping estimates.
Our logistics partners typically deliver shipments between:
9:00 AM – 7:00 PM (Monday to Saturday)
Deliveries are generally not made on Sundays or public holidays.
Delivery timelines may occasionally be affected due to circumstances beyond our control, such as:
In such cases, we appreciate your patience and understanding.
Once your order has been dispatched, you will receive shipment tracking details via email or WhatsApp.
Using the provided tracking link, you can monitor the real-time status of your shipment and estimated delivery progress.
If the order has already been shipped and is in transit, cancellation requests may not be accepted.
However, if a cancellation is approved in exceptional cases:
The remaining amount, if applicable, will be refunded as per our Cancellation & Refund Policy.
Customers may request changes to the shipping address or order details before dispatch from our warehouse.
Once the order has been shipped, address changes or modifications may not be possible.
To request any changes, please contact our support team with your order ID through email, phone, or WhatsApp.
Customers are requested to carefully inspect the package at the time of delivery.
Please ensure that:
If you notice visible damage to the package, please refuse the delivery and inform our support team immediately so we can assist you promptly.
If you need assistance regarding shipping, delivery timelines, tracking, or address updates, our support team will be happy to assist you.
Woodensure Customer Support
Email: [email protected]
WhatsApp & Call: +91-9358676060
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
Delivery timelines vary by product type; most ready items ship within 7–10 days, while customized orders may take longer.
Yes, Woodensure provides free shipping on all orders within India through trusted courier partners. However, additional charges may apply for deliveries to certain remote or Out of Delivery Area (ODA) locations.
You can request an address change before dispatch; once shipped, modifications are not possible.
You’ll receive tracking details via email and WhatsApp once your order has been dispatched.
Please refuse the delivery and contact our support team immediately with photos so we can arrange a replacement or resolution.